Shipping Policy
Welcome to Amy & Emily. We are committed to providing our customers with a smooth, transparent, and reliable shipping experience. This Shipping Policy outlines how orders are processed and delivered. Please note that public holidays may affect delivery times.
Shipping Costs
Free Shipping
We offer free shipping on all orders at no additional cost.
Shipping Destinations
Amy & Emily currently ships orders within Canada only.
Processing Time & Transit Time
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Processing time: 1–3 business days (Monday–Friday)
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Transit time: 6–10 business days (Monday–Friday)
These timeframes are estimates only and may vary due to external factors such as carrier delays, customs procedures, or weather conditions.
Estimated delivery time = processing time + transit time
Order Processing & Delivery
Orders are processed before being handed over to the shipping carrier.
Once your order has been shipped, you will receive a tracking number within 24 hours.
If you do not receive tracking information within 2 business days after placing your order, please contact us at:
📧 support@amy-emily.com
Order Tracking
You can track your order by visiting the “Track Order” page on our website and entering your tracking number, order number, and email address.
Address Changes
If you need to change your delivery address after placing an order, please contact our customer support as soon as possible.
Once an order has been shipped, we cannot guarantee that the address can be modified.
Multiple Shipping Addresses
We do not support shipping to multiple addresses within a single order.
If you wish to ship items to different addresses, please place separate orders.
For assistance, contact us at:
📧 support@amy-emily.com
Damaged or Lost Packages
If your package arrives damaged or does not arrive within the expected timeframe, please contact us immediately so we can assist you.
For any shipping-related questions or issues, reach out to our customer support team at:
📧 support@amy-emily.com